We believe good communication is the backbone of affiliations/groups such as unions. The 2Way app is a comprehensive communication tool for unions of all sizes, however they are organized and wherever they are located.
The 2Way solution not only facilitates but actually encourages two-way communication between unions and their members. More engagement leads to greater unity – a common objective for unions.
We aim to be the go-to communications platform for unions. We use best practices to continually develop and improve our solution, with our users’ needs and wishes in mind.
When something happens which needs to be reported, it’s important to be able to do so quickly and easily. Users can select issues from a drop-down menu, attach media and specify issues with notes.
No internet connection is needed to write a report. The report is saved and sent automatically once the device is connected.
Reports are uploaded through secure channels to be analyzed/assessed by the union administrators. Issues can then be forwarded to various responsible parties. All reports are logged and analyzed for statistical purposes.
When the administrator has reviewed the reported issue, the sender promptly receives appropriate feedback.
The administrator can request more details on the reported issue from the sender if needed.
All submitted reports have a status field indicating their progress in the union‘s handling process. These status replies are fully customizable.
This module provides information on all relevant contact persons within a union, their position and their role.
The user can contact their representative directly through the app
The various committees and counsels within the union can easily publish meeting journals in the app, ready for members to read whether they are on- or offline.
More easily accessible meeting journals make more users want to view them. This keeps them up to date and increases their awareness, thereby strengthening unity.
Each note or journal can easily be directed to select audiences through the web-based backend.
Perception is reality. Hence, gathering feedback from your members with surveys is important to know how the winds blow within organizations, and what is important to your members. Surveys uncover the answers you need, and with the 2Way app, you get those answers in the time it fits you.
Surveys not only serve to provide answers,
but offers the possibility of raising discussion within your groups and increases union engagement.
When the questions have been designed and formed, the rest of the job is an easy task within the back-end. Your survey will be collecting answers immediately after your publish.
With relevant feedback from your union’s members, the strategy can be validated or reformed as appropriate.
When emergencies occur, access to information is vital. Within this module, emergency phone numbers are listed and messages are sent containing predefined, but customizable, information. Standardized text/content for media statements, and event checklists, can also be found within the module.
All events scheduled by the union are displayed in chronological order. This keeps members on top of what’s happening in the union.
Basic information about union members can be provided, including email address, aircraft type, and union role. Listings in this section are airline group specific and fully customizable.
Users can update their profiles within the app. Changes made within the app sync with the backend and the union's member base, if so configured.
Information on destination logistics, hotel accommodation, and other useful things, conveniently available. Members can provide constructive feedback for a hotel by a simple star and tag rating. Data is collected in the backend for the admin to analyze.
All pdf's can be made readily available to the members and accessed on- or offline. The pdf's are searchable within the pdf itself or globally if you're not sure where the exact content is located.
2Way is a white label product, which means clients use their own branding within the app, further enhancing member unity.
Notifications can be targeted to all members or individual groups.
Union administrators can assign moderators to handle different modules, limiting their access to other modules.
The member database can be connected to the backend system, allowing members to update their own details within the app, which in turn updates the database via the backend.
All reports submitted by members are securely stored in the backend, allowing administrators to analyze the data for statistics or presentation.
Various employer groups can be created within one client's app, so that different content targeting can be achieved.
NZALPA are constantly looking at ways to improve communication with our members. The 2Way Smartphone App has been a significant positive tool in helping us to achieve this goal. 2Way have been very pro-active and thorough in working with us to set up and integrate the App into NZALPA’s communications systems and then launch the App to our members.
The benefits of adapting the 2Way solution rather than developing our own solution are that we were able to get the App to the members far more quickly than we would have been able to if we had developed it alone, it has also been a significant advantage to be able to share ideas and lessons learnt for the App with a larger group of like-minded pilot associations like FIA.
The 2Way app has been extremely successful at FIA; the uptake among members is around 90% and most of the pilots use it many/several times a week. It has made the younger pilots more aware of the union and what is happening there, and valuable input is received from pilots every month for the Company Council to utilize. It is also a valuable tool to gather statistics on reported issues.
Pilots associations need to work effectively and share ideas with others facing similar issues - using 2Way could make a small, but important, contribution to this. 2Way has been an excellent partner in this project and we look forward to an ongoing partnership with them.
The development of 2Way would not have been possible without our launch clients and development partners, BALPA and FIA. It was also greatly facilitated by the recognition of the Icelandic Technology Development Fund (Tækniþróunarsjóður) which provided 2Way with a three-year project grant.