Update Report Status

You can change the status of one or more reports for different actions or updates. For example, you can set the status to:

  • All done
  • Completed
  • Forwarded
  • Further assessment
  • Logged for statistics

Click on Reports link available in the left sidebar. The sub-links appear as below.

2Way KB Report All

Click on All Reports link. The All Reports page appears.

In the list, the status of each report is color-labelled for quick reference, as below.

2Way KB Reports See List

Update Status of Multiple Reports

In this list of reports, select one or more reports for which you want to update the status. Click on Set Status drop-down arrow and the status options appear, as below.

2Way Kb Reports Set Status

All Done

Select All done option to set the status of selected reports as all done. It means that these reports are

Complete

Select Complete option to set the status of selected reports as complete. It means that these reports are

Forwarded

Select Forwarded option to set the status of selected reports as forwarded. It means that these reports are

Further Assessment

Select Further assessment option to set the status of selected reports as for further assessment. It means that these reports are

Logged for Statistics

Select Logged for statistics option to set the status of selected reports as all done. It means that these reports are…

Update Status in Report Details

When you see details of any report, there is an option to setup the status for that specific report. (Please see View Report Details for more instructions.)

2Way KB Reports Set Status

Select a status for this report, as you do it for multiple reports. Click on Save button to save the status change.

Create Custom Status

For Backend System Administrator Only: The administrator can setup custom status names for your specific work processes. If you have an administrator rights, you can see an option to set report status in Status Message, as below.

2Way KB Reports: Admin Create Status

Click on Add Status Messages to see an option to add new status type for the reports.

Updated on 21/11/2018

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